Dispute Resolution
Last Updated: 26th of September, 2026
This page explains what to do if something goes wrong with an order from ironwomen.co, and how Paysafe LLC (the operator of this site) handles it. Our goal is to fix the problem quickly and fairly, before it ever needs to become a formal dispute.
1. Contact us first
Email contact@ironwomen.co or call +1 (831) 630-8500. You can also use our contact page. We reply within 1 business day (Monday to Friday, excluding U.S. federal holidays).
2. What to include
- Your order number (it is in your confirmation email).
- The email address used for the order.
- What happened: item not received, arrived damaged or unsealed, wrong item, a charge you do not recognize, or a subscription question.
- Photos of the package and product if the order arrived damaged, crushed, or with a broken seal.
3. How we resolve it
- We review every case within 2 business days of receiving the information above.
- We aim to resolve every case within 5 business days with a replacement, a refund, or a cancellation, whichever fits the situation.
- Order not received: we check the tracking with the carrier. If the parcel is lost or shows no movement, we reship or refund in full.
- Damaged, unsealed, or wrong item: we replace it or refund it in full, and we cover any return shipping.
- Refunds go back to the original payment method. Your bank or payment provider may take a few business days to show the credit.
4. Before disputing a charge with your bank
Please contact us first. We resolve almost every issue faster than a chargeback process, you keep all of your rights under our Refund Policy, and it avoids your bank freezing the amount for weeks. If you have already opened a chargeback, email us anyway so we can help close it in your favor.
5. Subscriptions
You can cancel a subscription at any time by emailing contact@ironwomen.co with the subject "Cancel Subscription [Order #]". If a renewal was charged and the shipment has not yet been dispatched, we cancel it and refund it in full. If it has shipped, it is a perishable product we cannot restock or resend, so a refund may be refused. Full details are in our Subscription Policy.
6. If we cannot agree
If a complaint cannot be resolved through the steps above, the dispute resolution, governing law, and venue provisions of our Terms of Service apply. EU and UK consumers keep all rights granted by their local consumer protection laws, and we remain open to direct communication or mediation at any stage.
Contact
Paysafe LLC
8 The Green, Ste B, Dover, Delaware 19901, United States
+1 (831) 630-8500
contact@ironwomen.co