ORDER TRACKING
Where’s my order?
Enter the tracking number from your shipping email to see exactly where your parcel is.
Your tracking number is in your shipping confirmation email. It’s different from your order number.
TRACKING RESULT
WHAT TO EXPECT
Your order’s journey
- 1
We prepare it
Your order is packed within 1–3 business days.
- 2
You get tracking
A shipping email arrives with your tracking number. Allow 24–48 hours for the first scan.
- 3
It’s on the way
Free Shipping: usually 12–21 business days.
USPS First-Class: usually 3–7 business days. - 4
It arrives
Your local postal service delivers it or holds it for pickup.
TRACKING HELP
Something not right?
Where’s my tracking number?
It’s in your shipping confirmation email, not your order confirmation. Check spam, and search the email you used at checkout.
Read moreTracking isn’t updating?
New numbers can take 24–48 hours to show a first scan, and Free Shipping parcels update less once they reach your local post.
Read moreSays delivered, but no parcel?
Check with neighbours, safe spots and your mailroom, then email us your order number and we’ll investigate.
Read moreIs my order very late?
We treat a parcel as lost after 30 days (USPS First-Class) or 45 days (Free Shipping), and then reship or refund.
Read more
Still can’t find it?
Email us your order number and we’ll check with the carrier for you. We reply within 1 business day.