Last Updated: 26th of September, 2026
Important: Perishable Products
Lollipops, pills, softgels, gummies and any other ingestible or perishable product are sanitary items. Once they leave our facility, we cannot restock them or send them to another customer, whether the pack is opened or still sealed. For this reason, returns and refunds on perishable products may be refused at any time.
This section applies to every perishable product and takes precedence over any other section of this policy, our Terms of Service and all other policies.
1. Cancellation – Before Shipment
• Order Cancellation: If you change your mind after placing an order, you may request a cancellation before your order has shipped. Contact us as soon as possible at contact@ironwomen.co with the subject “Cancel Order [Order #]”. If the order has not yet been dispatched, we will cancel it and issue a full refund of the purchase price and any shipping fees to your original payment method. This applies to one-time purchases and to an upcoming subscription shipment that has not yet been dispatched.
• Once Shipped: After an order has left our facility, it is a perishable product and the Perishable Products section above applies. Once an order is in transit, we generally cannot intercept it.
2. No Change-of-Mind Returns on Perishable Products
Because our products are ingestible, sanitary items, we do not accept returns of them for change of mind, whether opened or sealed, and refunds for change of mind may be refused. Please do not send any product back to us without contacting us first: anything sent back without our agreement cannot be restocked, will be disposed of, and will not be refunded.
3. Damaged, Unsealed, Incorrect or Missing Items
If your order arrives damaged or crushed, with a broken or missing seal, with items missing, or is not what you ordered, through no fault of your own, we will make it right with a replacement or a refund. Because a consumable supplement cannot be repaired, the remedy is always a replacement or a refund, never a repair.
• Contact us as soon as possible, ideally within 48 hours of delivery, at contact@ironwomen.co with your order number and clear photos of the package and the product.
• In most cases photos are all we need, and we will not ask you to send the product back. If a return is needed, we will tell you how and we will cover the cost.
• Please do not consume a product that arrived damaged or with a broken seal.
4. Lost or Undelivered Orders
If your order does not arrive, we will check the tracking with the carrier. We consider a parcel lost if it has not arrived 30 days after shipment (USPS First-Class) or 45 days after shipment (Free Shipping), unless tracking shows it is still moving. If it is lost, we will reship it or refund it. If tracking shows “delivered” but you did not receive it, see our Shipping Policy; we may ask for a statement of non-receipt before we reship or refund.
5. Subscriptions and the IronWomen App
• Subscriptions: You can cancel a subscription at any time, as described in our Subscription Policy, to stop future charges. A renewal that has not yet been dispatched can be cancelled and refunded in full. A renewal that has already shipped is a perishable product and the Perishable Products section above applies.
• IronWomen App: Access to the IronWomen app is a separate subscription: free for 5 days, then $39.90 every 30 days until cancelled. Cancelling stops future charges; app access continues until the end of the period already paid. Fees for periods already billed are not refunded, except where the law requires it.
6. Refund Process
• Where a refund is approved (for example, a cancelled order, or a damaged, incorrect or lost order), we issue it to the original payment method used for the purchase. If you paid by card, it goes back to that card; if by PayPal, back to your PayPal account. If you used a gift card or store credit, we reissue store credit.
• We aim to issue approved refunds within 5 business days. Your bank or payment provider may take a further 2–7 days to show the credit. We email you when the refund is processed.
• Shipping Fees: When a full order is cancelled before dispatch, or refunded because of our error, the shipping fee is refunded too. Our standard option is Free Shipping ($0.00); the USPS First-Class upgrade is $4.73.
• If a refund has not reached you after the stated time, check with your bank first; if it still has not appeared, email us and we can provide the ARN (reference number) so your bank can trace it.
7. Your Legal Rights
Nothing in this policy removes any right that the law in your country does not allow us to exclude, including rights relating to faulty goods. Where such a mandatory right applies to you, we will honor it. Please note that under EU and UK law, goods sealed for health protection or hygiene reasons that are unsealed after delivery are exempt from the right of withdrawal.
8. Additional Notes
• Production Batch Variations: Product appearance may vary between production batches, including shape, color and packaging. These variations are not a defect and are not a basis for a refund.
• Fraud Prevention: We may decline a refund in cases of suspected fraud or abuse, such as repeated claims across orders or items sent back that are not our product.
• Before Disputing a Charge: Please contact us first. We resolve most issues faster than a bank dispute. See our Dispute Resolution page.
• Policy Changes: We may update this policy from time to time. The date at the top shows the latest version.
9. Contact
• Email: contact@ironwomen.co (mention “Refund” or “Damaged” in the subject for quicker routing)
• Phone: +1 (831) 630-8500
• Paysafe LLC, 8 The Green, Ste B, Dover, DE 19901, United States
