How can we help?

Most unfamiliar charges come from one of these:

• Your IronWomen order, charged at checkout.
• An extra you added right after checkout. Each add-on is its own charge (see below).
• A subscription renewal for your lollipops.
• The IronWomen app, which is free for 5 days and then $39.90 every 30 days until cancelled.

IronWomen is operated by Paysafe LLC, so you may see that name on your statement. Check your order confirmation emails first. Still not sure? Email contact@ironwomen.co with the charge date, the amount and your checkout email, and we'll tell you exactly what it was. Please never send your full card number.

After checkout we show a few one-time offers, such as an extra product or a free bottle. Every offer you accepted is billed as a separate charge to the same card, so one visit can show up as several lines on your statement.

Each accepted offer is listed in your confirmation emails. If a charge doesn't match anything you accepted, email us with the date and amount and we'll look into it.

The bottle itself is completely free. The small charge you see is only the shipping for that extra bottle.

We're a small company, and every extra bottle adds real weight to your parcel. Order after order, that weight adds up to a shipping cost we can't absorb on our own. So we give you the product for free and only ask you to cover what it costs us to send it. That's the only thing we charge for.

It shows as its own line because it's separate from your main order.

At checkout there's a box labelled "I want access to the I.W. tracking app". The app is a separate subscription from your lollipops: free for 5 days, then $39.90 every 30 days until cancelled.

Don't want it? Email contact@ironwomen.co with the subject "Cancel Subscription [Order #]". You keep app access until the end of the period you've already paid for.

If the renewal hasn't shipped yet, email us right away and we'll cancel it and refund it in full.

Once it has shipped, it's a perishable product we can't take back or resend, so a refund may be refused. To stop future renewals, email us with the subject "Cancel Subscription [Order #]" before your next billing date.

Email contact@ironwomen.co with your checkout email and order number and we'll help you update it securely. Please never send card numbers or security codes by email.

Email contact@ironwomen.co with the subject "Cancel Subscription [Order #]". No questions asked.

• Cancellations are usually processed within 24 to 48 hours on business days.
• You'll get an email once it's done.
• You can cancel any time before your next billing date.

The same way as any subscription: email contact@ironwomen.co with the subject "Cancel Subscription [Order #]" and tell us it's for the app.

To avoid the first $39.90 charge, cancel before your 5-day free period ends. After that, cancelling stops future charges and you keep access until the end of the period you've paid for.

Your subscription is billed automatically at the frequency and price shown on the product page when you bought it, to the card you used at checkout. It renews on the same day each cycle until you cancel, and each renewal ships just like a normal order.

No. The app and your lollipop order are two separate subscriptions, and you can cancel either one on its own. The app is delivered online, so a late parcel never affects your app access.

If we ever change a subscription price, we'll give you at least 30 days' notice, and the new price only starts at your next billing cycle after that. You can cancel before it takes effect. See our Subscription Policy.

1. Find the tracking number in your shipping confirmation email.
2. Open Track your order and enter it.
3. Check the latest updates.

Tracking can take 24 to 48 hours to show anything after you get the email. Free Shipping parcels often show less detail once they reach your local postal service.

We prepare orders within 1 to 3 business days. Then:

• Free Shipping: usually 12 to 21 business days.
• USPS First-Class ($4.73): usually 3 to 7 business days.

These are estimates. Customs and remote areas can add time. If your order is more than a week past its latest estimate, contact us.

Free Shipping is $0 on every order, with no minimum. USPS First-Class is a flat $4.73 per order if you want it faster. The only other thing that can come up is import duty or tax outside the US, which your local customs office charges, not us.

Check your spam folder and make sure you're searching the email you used at checkout. The shipping email with your tracking number arrives after your order is prepared, usually within 1 to 3 business days. Still nothing? Email contact@ironwomen.co with your name, checkout email and purchase date.

Email contact@ironwomen.co as soon as possible and put "Urgent: Shipping" in the subject. We can usually update it if the order hasn't shipped yet. Once a parcel is in transit we generally can't redirect it.

Check with neighbours and anyone in your household, look around safe spots and your mailroom, and ask the carrier for delivery details if they're available. Then email us with your order number. We'll investigate with the carrier and work out a reship or refund with you.

We treat a parcel as lost if it hasn't arrived 30 days after shipping (USPS First-Class) or 45 days after shipping (Free Shipping), unless tracking shows it's still moving. If it's lost, we reship it or refund you. Email us with your order number and we'll check it with the carrier.

Our lollipops, pills, softgels and gummies are perishable, sanitary products. Once a parcel leaves us, we can't restock it or send it to anyone else, whether it's opened or still sealed. That's why returns and refunds on perishable products may be refused.

We'll always make it right when something went wrong on our side:

• Damaged, unsealed or wrong item: we replace it or refund it.
• Lost parcel: we reship it or refund it.
• Changed your mind before it ships? We cancel it and refund it in full.

Full details are in our Refund Policy. Questions? Email contact@ironwomen.co.

Please don't eat anything that arrived damaged or with a broken seal. Within 48 hours of delivery, email us your order number and photos of the package and product. We'll send a replacement or a full refund, and we cover any shipping. Usually photos are all we need.

Once we approve a refund, for example on a cancelled order or a damaged item, we aim to issue it within 5 business days. Your bank can take another 2 to 7 days to show it. Refunds go back to your original payment method.

Yes, if it hasn't shipped yet. Email contact@ironwomen.co as soon as possible with the subject "Cancel Order [Order #]" and we'll cancel it and refund the full amount, shipping included.

Once an order has shipped, it's a perishable product we can't take back or resend, so a refund may be refused.

Please don't send anything back without talking to us first. Perishable products can't be restocked or resent, so we can't accept returns of them.

If your order arrived damaged, unsealed or wrong, just email us photos. In most cases we don't need the product back at all.

The IronWomen app is your private iron tracker. It comes with IronApp Access on your order (the "I want access to the I.W. tracking app" box at checkout).

• Lollipop streak: tap each day you've had your lollipop.
• Ferritin: log the stored-iron results from your blood tests and see them on a chart.

It works in your browser on any device, with nothing to download. Open my IW app.

The tracker is for your own records and isn't medical advice. Talk to your doctor about your test results.

1. Go to Access my IW app.
2. Enter the email you used at checkout.
3. We'll email you a 6-digit code. Type it in. No password needed.

Bookmark the page, or save it to your phone's home screen, so it's one tap away next time.

• No code? Check your spam folder, and make sure you entered the same email you used at checkout.
• "We couldn't find the IronWomen app on this account"? The app comes with IronApp Access on your IronWomen order. If you ordered with a different email, log in with that one.

Still stuck? Email contact@ironwomen.co with your order number and we'll sort out your access.

Yes. Your tracker entries are saved to your IronWomen account so you can see them on any device. We never sell them. To delete them, email contact@ironwomen.co.

Email contact@ironwomen.co, call +1 (831) 630-8500, or use our contact page. We reply within 1 business day, Monday to Friday (excluding U.S. federal holidays).

Your order number, the email you used at checkout, and what happened. For a charge question, add the date and amount. For a damaged item, attach photos. Please never send passwords or full card details.

It's in your order confirmation email. Your tracking number is different: it's in your shipping email and is what you enter on Track your order. Can't find either? Email contact@ironwomen.co with your name, checkout email and roughly when you ordered.

Please email us first. We can usually fix it within a few business days with a refund, replacement or cancellation, which is much faster than a bank dispute, and you keep all your rights under our Refund Policy. If you've already opened a dispute, email us anyway so we can help close it in your favour.